Project & Client

Engagement Summary

Achievements

Coaching Experience-

Various Clients and Companies

· Management/leadership coaching to maximise individual and team performance and satisfaction in terms of cost/quality/time

· Utilised various coaching frameworks and methodologies

· Utilised psychological assessment

Implemented a coaching program across leadership team

Improvements noticed in leadership performance as measured via 360 feedback

Team satisfaction, morale and performance improved

Strategic Planning – Credit Unions

· Engineered and facilitate strategic planning workshop for the Executive Management and Leadership Team

· Engineered and facilitated strategic planning workshop for Board of Directors

Strategic planning workshops highly effective with strategic plan and review documents being developed, completed and finalised

Executive Coaching - National Food Manufacturing Business

· Provide executive coaching to senior management team

·· Identify and lead business improvement initiatives across sales, marketing, manufacturing, logistics and human resource functions

Business successfully restructured and leadership team created

Business analysis tool created and implemented for reporting KPI’s and providing management with visibility for intervention

Strategic Vision & Transformational Drive - Darling Downs Fresh Eggs – SME Food Manufacturing

· Initiated, negotiated and project managed the development and instillation of the first anaerobic digester (renewable energy ) in Australia for poultry

· Source part funding for project across Banks and Government programs

Successful development of the Digester

Outstanding achievement in being able to establish latest technologies within Australia

Transitioning change and ‘pushing through change strategies’

Maintaining effective working relationships across companies

National Review of Selection Practice & Recruitment Workshop - Largest Non-Bank Queensland Financial Institution

· Complete market research into best practice selection methodologies for relevant industry

· Undertake national strategic review of recruitment and selection process for sales /service call centre

· Re-design selection process

· Develop and implement national training for key stakeholders

In-depth and informative market research completed

Review of methodology completed & effective /efficient selection process developed

Development of all selection tools and associated training workshop

Facilitation of workshops nationally

Improvement in quality of staff recruited

Operational Review National Contact Centre – National Freight Company

· Undertake operational review of National Contact Centre covering people, structure, processes, performance, technology, environment, customers

· Identify high performing areas and areas for transition including recommendations

· Identify key influences and develop strategic plan

Detailed report provided covering requested

areas and report content adopted

Strategic Plan developed /approved by board

Strategic Plan placed into operation

Facilitated focus groups to maximise buy in

to strategic plan

Redesign Selection Process - Qld Department of Child Safety

· Tender for development of selection process for Child Safety Officer – required designing project methodology

· Large job analysis for high volume position – Child Safety Officer (CSO)

· Development and validation of complete selection process for CSO

· Implement training for key people

Won tender and recommended project methodology adopted

Extensive negotiation with key stakeholders

Job analysis/position description completed

Selection process developed and validated

Training developed and implemented with key people

State Wide Workshops - Qld Department of Innovation, Small Business and Technology (previous name)

· Tender for project including training methodology

· Develop and deliver state-wide workshops “Smart Women” series

· Workshop required to be informative, interactive and increase skills regarding people management for women in small business

Won tender and project methodology adopted

Implemented 35 state wide workshop

Participant feedback highly positive

Remuneration Review - Largest Qld City Council

· Remuneration Review for Town Planners and associated professions

· Benchmarking research for comparison

· Development of detailed report and recommendations

Benchmarking completed with similar and private organisations to allow comparison

Report provided with recommendations presented to Senior Management

Training Needs Analysis and Workshop Development/facilitation _ Large Qld State Department

· Identify training requirements of Directors/Assistant Directors & Managers

· Develop tailored workshop/s focusing upon needs

· Facilitate workshop/s across multi disciplines

· Implement effective coaching and development framework to maximise learning and transition of skill

Workshop/s developed and delivered

Extremely positive participant feedback with over 95% of participants indicting workshop of value and presenter effectiveness

Qualitative feedback from key clients indicate skill transition

Customer Satisfaction Survey - SME – Food Manufacturing

· Develop customer satisfaction survey to maximise customer satisfaction, increase market share and profitability

· Undertake survey and collect data meaningfully

· Interpret date

· Provide detailed report of findings including recommendations

· Recommend loyalty program

Survey approved and implemented

Provided detailed analytical report with recommendations on how to leverage customer satisfaction and profitability

Report recommendations currently being reviewed

Service and Sales Review & Sales Training - Large Financial Institution

· Undertake sales review and provide recommendations for sales direction and sales training strategy

· Review sales team (> 100 staff)

· Develop and facilitate sales training across organisation in line with recommendations

Completed sales review with all recommendations regarding sales direction adopted

Designed and delivered sales training workshop across organisation with excellent participant feedback

Sales figures increased following delivery of training

Organisational Review of Administrative Structure - Qld Tertiary Hospital

· Undertake large organisational review of administrative structure across all areas to identify optimal administrative structure and cost savings

· Provide detailed report of current and potential administrative structures including pros/cons, risk mitigation and recommendations

· Design review methodology including stakeholders to review

Completed organisational review with recommendations presented to Government

Awaiting Government response to recommendations

National Freight Strategy & Infrastructure Design - National Telecommunications Company

· National Freight Strategy & infrastructure design

· Review current providers

· Cost reduction

· Service improvement

· Lead & manage transformation for current solution to new solution

· Contract negotiation

Achieved cost reduction in excess of 25%

Improvement On time delivery performance to 98%

Reduced futile deliveries by 15%

Successfully managed implementation of new service provider on time with no service impacts

Operational Due Diligence Project - Global Wireless Distribution & Supply Chain Company

· Lead operational due diligence of potential acquisition target

· Provide recommendations on supply chain, operational, Human Resources and Sales and Marketing optimisation opportunities

· Provide in excess of $8.0 million of acquisition related savings

Provided detailed analytical report with recommendations on how to achieve the required acquisition synergy cost benefits.

Identified benefits delivering in excess of $8.0 million of benefit

Provided detailed implementation plan to achieve results

International Sourcing and Procurements Strategy - National Retailer

· Review and provide recommendations on international sourcing and procurement strategy

· Provide detailed report with recommendations

Report Recommendations adopted

Business Development - Global Third Party Logistics Company

· Business development and supply chain solutions

· Provide detailed report with strategic business development initiatives

Report Recommendations adopted

Executive Coaching - National Food Manufacturing Business

· Provide executive coaching to senior management team

· Identify and lead business improvement initiatives across sales, marketing, manufacturing, logistics and human resource functions

Manufacturing cost reduction achieved in excess of 10%

Business successfully restructured and leadership team created

Business analysis tool created and implemented for reporting KPI’s and providing management with visibility for intervention